Returns & Exchanges

Returns & Exchanges

We know supportive apparel isn’t the right fit for everyone, and we’re thrilled you gave it a shot! If you’re still within our Return & Exchange policy and would like to send your product back for a refund, just follow these steps:

  1. Tap the button below and enter your order number along with your postal code.
  2. Pick the item you’d like to return, then select “Return & Exchange” in the first window.
  3. Tell us the main reason you’re returning the product.
  4. Print your free return label and ship your supportive apparel back to us.
  5. Once we receive your product, the refund is processed automatically. You’ll get email updates the whole way through!

*Anything marked Final Sale can’t be returned or exchanged.

Start a return

If the fit isn’t quite what you were hoping for, we recommend checking out our fit & first-use videos here to make sure you’ve made it through the break-in period. Supportive apparel can take a little getting used to!

If you’re within our Return & Exchange policy and would like to swap your supportive apparel for a different size or style (for example, trading a Supportive Tight for a Supportive Short), follow the steps below:

  1. Tap the button below and enter your order number and postal code.
  2. Choose the item you want to exchange, then select “Return & Exchange” in the first window.
  3. Pick the new size or product you’d like to receive.
  4. If the new product costs more than your original item, you’ll be prompted to cover the difference directly in the portal.
  5. Print your free return label and mail your supportive apparel back to us.

Your new item ships as soon as your returned product is on its way back to us. You’ll receive email updates throughout!

Items marked Final Sale can’t be returned or exchanged.

Start an exchange

We accept returns & exchanges within 30 days of the delivery date.

We encourage you to really put your product to the test before deciding to return it. Move in them, get sweaty, and give them everything you’ve got. There’s a short break-in period with your Supportive Tights — it takes a bit of time before they start to regulate and feel comfortable on your body. They can be a real challenge at first, since supportive apparel is unlike any other tights or braces you’ve tried. But we promise, with a few simple tips and tricks, they get a lot better!

Important things to know:

  • We cover shipping costs for returns and exchanges.
  • Proof of purchase is required (order number or confirmation email).
  • Products can only be returned in the country or region where they were originally purchased.
  • We only accept returns for a refund within 30 days of the delivery date.
  • Ski Sock must be unworn, undamaged, and unopened (still in the original packaging) to be eligible for a return or exchange.
  • Returned products must reach us within 30 days of the date the return was initiated, otherwise the request will be canceled.
  • Items marked Final Sale are not eligible for return or exchange.
  • A $14.95 restocking fee applies to returns for a refund and is deducted from the refunded balance.

What is not acceptable for a full refund:

  • Branded products that were not purchased through our store. If you bought through a third-party retailer, items must be returned directly to them under their own return policies.
  • Items that are marked Final Sale.

All returns are subject to validation and approval at our discretion. If there is any discrepancy between a return policy stated elsewhere and the information provided above, the information above governs the return of your purchase.

Product FAQs

Supportive Tights are tricky to put on at first, but it gets easier — we promise. These aren’t ordinary tights, so you shouldn’t pull them on like a regular pair! We’ve put together a step-by-step guide below to help you get the proper fit.

Getting them on the right way is key for comfort, fit, and proper support. Watch the video linked below to learn exactly how to put your Supportive Tights on and dial in the perfect fit!

Watch Video

Your Supportive Tights will feel small at first. They deliver targeted compression for stability and better blood flow, which makes them feel tighter — and possibly smaller — than what you’re used to. They also have a break-in period: the more you move in them, the more the cables work their magic and conform to your body perfectly.

Watch our video below for a guide on breaking in your Supportive Tights for the best experience.

How to Break-In

Unlike traditional braces, our innovative design means you won’t feel any bulky restrictions. Instead, the goal is an experience that feels completely invisible.

The Support System is built to kick in exactly when you need it most, while staying virtually undetectable during everyday activities. With 100 feet of high-strength cables engineered to mimic your muscles and ligaments, it reinforces your body’s natural mechanics while letting you move freely and unrestricted.

Don’t worry if you don’t feel any dramatic sensations — that’s the true beauty of the design. Think of it as joint support gone stealth. The Support System quietly works in the background, delivering unmatched reinforcement without getting in the way of your mobility or comfort.

Click the link below to watch a video showing exactly what the Support System should feel like!

Watch Video

When you engage the Support System using the dials in the back, you might feel some tension around the waistband — that’s completely normal! If you do, just slide your thumbs under the waistband and pull it away from your body. You’ll feel the cables shift and the tension ease around your waist.

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