Warranties
1-Year Limited Warranty
Our Warranty Policy covers manufacturing defects and the Support System for up to 1 year from the purchase date. This includes:
- Control Dials
- Cables
- Laminations
Our Warranty Policy does not cover:
- Damage caused by misuse, abuse, accident, or negligence;
- Failure to follow the care instructions, including incorrect laundering;
- Damage caused by rips, cuts, or tears;
- Normal wear and tear;
- Cosmetic damage (such as minor scratches, surface deformations, or discolouration), including natural fading of colours;
- Unauthorized modification or alteration, including any repair carried out outside of our Customer Support;
- Products purchased from unauthorized dealers (including, without limitation, products bought through (i) third-party auction sites, (ii) unauthorized dealers selling on third-party marketplaces, or (iii) dealers selling altered or modified products);
- Products that have been worn in salt water and/or beneath a wetsuit;
- Products that have not been used in accordance with our Instructions for Use / Instruction Manual (IFU);
If your claim is approved and the replacement product has been discontinued or is out of stock, you will receive store credit for the full amount of your original purchase.
To begin your claim, please fill out our Warranty Claim form by clicking the button below.
Please allow our Support Team 5-10 business days to review your warranty claim and get back to you. You will receive an email letting you know whether or not you qualify for a warranty replacement. These messages can sometimes end up in spam or junk folders, so please check there before reaching out for an update. The next steps will be shared with you at that time. The expected total timeframe for a warranty claim is 3-6 weeks.
Product FAQs
The Supportive Tights can be tricky to put on at first, but it gets easier, we promise. These aren't ordinary tights, so you shouldn't put them on the way you would regular ones. We've put together a step-by-step guide below to help you get the right fit.
Putting the tights on correctly is essential for comfort, fit, and proper support. Please watch the video linked below to learn how to put on the Supportive Tights and get the right fit.
Your Supportive Tights will feel snug at first. Our products deliver targeted compression for stability and improved blood flow, which makes them feel tighter — and possibly smaller — than what you may be used to. The Supportive Tights also have a break-in period: the more you move in them, the more the cables adapt to your body for a perfect fit.
Please watch our video below for a guide on how to properly break in your Supportive Tights for the best experience.
Unlike traditional braces, our innovative design means you won't feel any bulky restrictions. Instead, the goal is an experience that feels completely invisible. The Support System is engineered to kick in exactly when you need it most, while staying virtually undetectable during everyday activities. With 90 feet of high-strength cables designed to mimic your muscles and ligaments, it reinforces your body's natural mechanics while letting you move freely and without restriction. Don't worry if you don't feel any major sensation — that's the true beauty of the design. Think of it as joint support gone stealth: it works silently in the background, delivering reinforcement without limiting your mobility or comfort.
Click the link below to watch a video highlighting what the Support System should feel like.
When you engage the Support System using the dials in the back, you may feel some tension around the waistband — that's completely normal. If you do, simply slide your thumbs under the waistband and pull it away from your body. You should feel the cables shift and the tension ease around your waist.